Go to your Virgin Mobile app . Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. 4 from 5 bands with different names and I left the same default unchanged. However, the Wi-Fi side does show some issues. 1 53700000 36 5120 KSym/sec 64QAM 2. We’re still experiencing some speed issues that we didn’t before though. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. on 28-09-2021 14:04. However now flip this and the Virgin router is in the lounge and PC has issues with connection and this latency. Impossible to leave Virgin Media with dignity!. 1. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. If anything, it’s more likely to. virginmedia. I've recently upgraded to a hub 4 which I thought would solve this issue but it has not, my Speed is dramatically slower on my PC than it is on all my other devices, I have ran a speed test on my PC and my phone when they are right next to each other. ID: Best wishes, the Virgin Media Team. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. 1) 5. This can see latency times become very slow (double or more vs the usual baseline). There are apparently no issues in my area (. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. Mobile Your Account. No issues. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. Until VM reach a threshold on your segment, they will probably not do anything. Speed tests over wired connection show varied results (screenshots. It appears to be a due to a routing choice which appears to go via US servers. A network with high latency means slow response times and creates a negative user experience. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. The UK's largest independent broadband news and information site. Hoping a virgin team member will see this and send an engineer out to fix the issue. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). However the TB. 9. Please see link below for a 24 hour snap shop. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. . It's been happening for the past week and apparently, there are no issues in the area on the service status checker. For really good games playing you do need a ethernet connection. 962 ms 5. 168. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. There's likely 2 issues at play here: Known latency issue on the Superhub 3. 9ms. Had an ongoing issue in our area for a while, high latency making working from home impossible. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and putting your Superhub into modem mode. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. on 29-09-2022 09:45. Steps 1 and 2 is the time taken for your request to travel from your device to your router, to your broadband provider, to the Switchcraft server, and finally, back to your device. 30pm to be told we have an 'outage' in our area, which is causing performance problems. 1 GB/s download according to Samknows). I am a 1Gig customer and have a Hub4 which I have been using for 1 year now. Optimise your display with auto low latency mode: Check your settings. 222 ms 3. Latency measures the time taken for steps 1 and 2 to complete. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Sign in . A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. 20-30ms (or up to 50ms) is low latency, so it is considered good. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. . 8 results in RTTs of >500ms and ~10-30% packet loss. Now my speeds have gone from 10mb to 390mb download on virgin 350. 0. More. We hope to have this fixed by: 00:00 . Consider leasing a line if your workplace. For about 1. Previously with NTL, Virgin Net, Cabletel, Cable Online. Sadly - 5243564. For example, if you have a gigabit fiber internet connection, make sure you’re connected over a gigabit ethernet cable, not over WiFi. While Toob uses CG-NAT by default, they offer their customers an upgrade to a static (traditional) ip address for £8 per month. 40 and choose up to . 24-02-2023. Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Constant packet loss and high average latency in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 2 weeks ago; Jitter and packet loss every day for the last few months in Networking and WiFi 3 weeks ago This didn't resolve the latency issues unfortunately. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. 2 Mbps). Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anyt. The wider internet can also suffer traffic problems which can increase latency. Rang 150 at 3. I have virgin media hub 3 speed 200. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. net and and a 45-51ms delay at host-62-254-42. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). vpn latency when working from home. Hi buchosmambo thanks for the message but we don't need to PM currently Power levels should be between -6 and +10, To find them; • - 5213700 - 2Having super high latency. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. End. Contract includes £15/month for 6-months, then £30/month thereafter. in. Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. Any help would be much appreciated. Networking and WiFi. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. within Virgin's). When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. . Acquired Downstream Channel (Hz). Broadband Quality Monitor. You’ll currently pay £45 per month for Gig1. 1 modem mode. Hey @J4cko,. If the router is too far away and there are no cables at your place of residence, a. 28. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. However, the two Surface Books did not, my only assumption would be the drivers that the two Surface Books use. I'm sorry to hear about the poor experience you are having with the broadband connection. rdf82. 9 458395984 3. 1. Gig1 Fibre Broadband will future-proof and bring harmony to your home. 1) 192. 0 Kudos. CB22. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. Good afternoon, For the past few days I've been having issues with packet drops and high latency spikes. Rang up virgin media loads of times but they don’t - 5211531 - 2. RTT usually involves three steps: The. I use Google DNS servers, you may prefer Cloudfare, in which case enter. Right now the following benefits of FTTP over Virgin Media/HFC. Issues with latency . 28. Gigafast broadband for seamless home-working and gamers. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. It seems that this specific issue cannot be resolved. The latency test I was doing was on the Virgin app to my mobile phone. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. As broadband goes, a leased line is a very costly option. Random high latency/packet loss. 3. Please see link below for a 24 hour snap shop. If you’re still experiencing slow speeds with your Virgin Media Business. Regular readers will recall that we first spotted a smaller batch. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. I've had the Super Hub 3 for a couple of years, and I've had no issues with performance or signal since my son started online gaming on his PS5. nothing major - xbox, laptop, phones, Alexa etc. However, by design, it is more insulated against physical downtime and failures. Black Friday sale ends on 27th November. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. Hi all, Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. HWLewis1080. Nothing has changed in performance. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. High Latency Issues D4 ONLY. Which to my. It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. Welcome back to the community and thanks for taking the time to post. Outage this morning. Cable broadband services such as Virgin Media typically had a higher average latency, of around 15ms, while TalkTalk, Plusnet, and EE’s 36Mbps packages had a ping rate of around 10. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Also some packet loss. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. This provides lag-free play without disruption across multiple connected devices. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I am sorry to hear that you have had some issues with your broadband. Like many users on here, I have been experiencing high latency spikes on my connection. 168. uk: “We are offering selected customers in a number of locations the opportunity to upgrade to a Hub 4 free of charge. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. The connection has been fine for the past years (". Options. A Virgin Media spokesperson told ISPreview. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. Please, help, as it is really uncomfortable to work during such service state. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 10GB O2 mobile SIM for just £31. Ookla’s tests confirm results we’ve seen from other broadband measurement companies, such as SamKnows. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. Landline via Sipgate. . Open an internet browser and type in the Virgin Media IP address: 192. When the speed of the two devices differs. Any ideas on what I can try. 50p/m for 132Mbps speeds, £32. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. I've als. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. But you have mentioned that we keep. Wifi suddenly gone! Issues adding email to outlook on samsung QuickStart, set up and connections Had an ongoing issue in our area for a while, high latency. 168. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. 150 or just allocate as they are currently. Bandwidth measures how much data your internet connection can download or upload at a time. packet loss. Switch off your Gigacube and take out the SIM card. I have run some diagnostics from here, I can't see any outages from utilisation. High Ping and latency issues Hub5 in Gaming Support a week ago; High ping spikes in Gaming Support 3 weeks ago; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. SpeedIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Bad Latency Issues (With BQMs) on 09-07-2022 16:44. This visually shows what I have been epxeriencing for months now. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. -. This has been particularly disruptive to online multiplayer games. Change the primary and secondary DNS to 1. 1 DS is too low at -7 so that needs fixed. Latency is getting worse everyday. . Ends 11. Rebooting the hub usually starts the BQM recording again. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). Regionally. Leave it off for about 10 seconds. on 04-11-2022 21:31. Turn the router off and wait 10 seconds before switching it back on again. Here’s a selection of the cheapest fibre deals available for most. (I know that VM only. Black Friday sale ends on 27th November. 8. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Got a response from virgin media about a complaint I made. 5 5120 64 qam 4 4 43100000 38. In terms of actually issue; Completly unable to play multiplayer games, the ping spikes result in excessive rubber banding, I. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. 67. Step 3 - where the webpage downloads the requested data onto your device - is measured by. 4 / 5 based on 675 reviews. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. Multiple broadband speed tests over time can show if and when speed fluctuates. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. Virgins customer support has been awful too. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. Options. Our speed test won’t be able to “saturate” your Internet connection to test for bufferbloat if you’re. Looking at your broadband quality. QuickStart, set up and connections. Need to contact Virgin Media Customer Services?. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. 80% avg. The terms “bandwidth” and “latency” describe an amount. I was wondering if the Hub 3. From a system check ran, you have got an SNR issue (signal to noise ratio). 8. on 28-05-2022 10:33. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Best wishes,Ok - what are the issues exactly and are they only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related? Post up the d. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Download speeds seem OK -consistantly about 130Mbps using variuos test sites. Unfortunately it has made no change to the latency issues we are seeing. I was previously on M200 but have upgraded to M500. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. I upgraded to a 500 mb/s contract and got a hub - 5262735. 3. BQM: Downstream bonded cha. on 15-06-2023 17:04. No setup fee. Follow these steps: 1. Latency Spikes and Packet Loss. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. Bandwidth measures how much data your internet connection can download or upload at a time. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Wales 57. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. No outages, levels are in spec etc. 1. I'm currently with Virgin Media in this flat (where I'm experiencing the issue), hence the forum post. . It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Use a cable connection. 5 weeks. VM cable was only laid in my area last spring and made available for installation last summer. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Let us know. Low latency broadband for gamers offers a smoother, more responsive gameplay experience. 9 out of the 30 customers on that specific cabinet were due a. Because it’s a measure of time delay, you want your latency to be as low as possible. Upload speed and latency isn’t. For all issues we recommend a reboot. Entertain me; Broadband Deals. Upload speed and latency isn’t. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power. David Samuel Robbins / Getty Images. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). 1 Kudo Reply. 168. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. The average download speeds on our Unlimited Broadband package is 10Mb Φ, but the actual speed you'll get is. Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 159 Locked 33 8. . I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. There are a few common causes of high broadband latency. Cable Modem StatusItem Status Comments. Packet loss/Latency issues. I have rebooted all devices (VM Hub, my own router. Broadband speed statistics found those with speeds in excess of 1GB typically. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi Friday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Xbox Cloud Gaming - Cannot Connect and/or Play in Gaming Support a week ago; Virgin Broadband packet loss in. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. 168. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. Running test via Thinkbroadband high latency spikes and packet loss. 9 and test again. In the past month, ping latency to 1. 1. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. That’s the simplified version of their differences, but we’ll dive deeper into the two terms so you can better troubleshoot. Hi @buchosmambo 👋. 07-12-2022 17:36 - edited 07-12-2022 17:37. Start a broadband monitor now. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. My friends who are on virgin in same city don’t get it. For some reason I am experience major latency/ping issues. 54 Mbps to 1. net. Mobile Your Account. F010337396 is the fault number for your records. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Options. 6% and 98. 🙂. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. For £5 per month, you get: A 'wi-fi guarantee' of minimum speeds. While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. 1. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. CityFibre is now live in my area (Leicester, LE5) and from the list of available isp's I've honed in on two: Giganet and Zen. Here we will see the SSID / password settings for the WiFi bands. Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and speedup lag on fifa23 on the PS5 which is wired into the hub 3 It's been largely inconsistent for a while but suddenly on Thursday just gone it was flawless, I had fast and responsive gameplay. 3. Slightly disappointed that an old Hib 3 router was installed. Tuning in. Was devices connected to the hub idle? As you can spike your connection. I wa. 397 ms. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. Click on the “Upstream” tab, copy the text and paste into your reply. There are a few latency spikes however this can be normal. The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. Re: High ping and latency. Fewer delays mean that the connection is experiencing lower latency. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. Latency is effected by anything but bandwidth. Inconsistent Broadband Speed. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. Different upstream speeds are available at either 2Mbps. I base this on the very high latency that magically improves at 12:30am - a classic symptom. The higher latency and occasionally asinine routing makes a notable difference. No one called me back and said I had to wait 1. 1. Acquired Downstream Channel (Hz) 331000000. That server is then looking up the information you requested and delivering it back to you. 1 Downstream channels. Adam182. We would like to show you a description here but the site won’t allow us. Fast forward months down the line there was still no change with various fix dates been and gone. Please, help, as it is really uncomfortable to work during such service state. Click on the “Networking” tab. Calls over internet issues with Virgin wifi. 18 months. When you have problems with internet connection it’s best to run a test on your broadband connection to check for any issues. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. And my uploads are perfect. 168. However, by design, it is more insulated against physical downtime and failures. It doesn't matter how big the download is (it could be a song that would take a. Hi all -looking for some help here. I also have thousands of Post RS Errors. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Please let me know how you get on and if any of these steps have helped. This can be replicated via WiFi. hoping for some advice regarding my latency/ping issues when gaming. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers.